Lovely flora world
Hundreds disappointed by Mother's Day bouquets
Rebecca WearnBusiness reporter, BBC News
Getty Images
Hundreds of Mother's Day bouquets ordered online have either failed to turn up or been of very poor quality, the BBC has been told.
Angry customers have taken to social media and review websites to complain.
One of those is Nikki Warburton, from Newport in Shropshire, who ordered her mum a £23 bouquet from the site Lovely Flora World on 11 March.
"I'd left it a bit late, and lots of other sites were not offering delivery, but this site was," she said.
"But when I called my mum on Sunday evening, she said nothing had come."
Nikki had signed up using her email and paid extra to track her order. She received an order confirmation and the money left her account but no tracking or shipment emails arrived. Now the company website says it does not recognise her email or order number.
After failing to speak directly to the business, Nikki went to its Facebook page and found dozens of customers in the same situation. The page has now been taken down.
Lovely Flora World
Analysis:
Consumer affairs correspo
Lovelyfloraworld
Reviews 42,958
Disgusting
Flowers arrived LATE. - broken dead and dirty. Wrapped in rubbish paper no water supplied with them to keep them fresh and packaging was rotten.
Loads of broken leafs and so embarrassing.
DO NOT TRUST THIS BRAND.
September 3, 2025
Unprompted review
Advertisement
Check with the recipient that they got what you paid for
A dear friend of mine paid for a multicolour bouquet of flowers, a personalised card and chicks as a gift for my recent house move. I was delivered totally the wrong (white) bouquet with a heart balloon which said “I love you “ and a tiny gift card with a ‘pigeon English’ message saying ‘I love you”.
It was only yesterday that she discovered that this had happened and she is most perturbed about it!!!
September 1, 2025
Unprompted review
Poor customer service
My friend's father passed away. I couldn’t make it to the funeral but I ordered some flowers from this company for her to enjoy at home a few days after the funeral. To date 2nd September 2025 having contacted the company three times, I received a reply saying the flowers were delivered. This is not the case. My friend&
Raise a case
A Resolver case file helps you stay on top of your complaint by keeping all of your communications in one place. Use our email templates, up-to-date contact processes, reminders and the option to escalate to the regulator when the time is right.
Know your rights
Our rights guides help you stay informed about legislation and regulatory guidance across various sectors and issues. Advocate for yourself and get the support and assistance you’re entitled to from companies and regulators.
Get your voice heard
Our platform helps connect you to household names, ombudsmen and regulators - so you can be certain that you’re talking to the right person at the right time.
Join a collective redress
We work with recommended providers to help you find out if you've been overcharged, mis-sold, or are entitled to some form of legal redress. Our expertise in consumer rights means that we are leading the way in collective redress in the UK.
Whether you’re a fan of blooming roses or gorgeous gerberas, make Lovely Flora World your go to for fresh bouquets of all shapes and sizes. With already competitive prices, you can get your blooms for even less when you use one of the many
promos and Lovely Flora World voucher codes
on this page.
Homepage offers
Scan the homepage for your best chance of getting deals and offers
. The homepage is where you will find
sale notifications, limited-time promotions, and Lovely Flora World voucher codes
to get even more flowers for your money. Be sure to scan the homepage before you make a purchase and fill your home with beautiful blooms for less.
Flower care
Visit the flower care page
to help your flowers stand the test of time. The
free care guides
detail what to do once you receive your flowers and how to look after them. By following the guidelines, you should get at least seven days of freshness, extending the time before you have to buy a new bunch.
Free personal message
Give your flower gift a finishing touch with a
free personal message
. Enter your message when you place your order, which will be printed on a small card and placed with the bouquet. Include yo